knowledge management

In the technical support market, where billing is based on the number of minutes on the phone and contracts may be in the millions of dollars, it only makes sense to minimize the time a representative spends on each issue. There is a need for a faster, more accessible database which can be updated by any user – a wiki. Learn more ›

It has been proven time and again that simply introducing new technology to a business or a business/functional unit does not automatically solve their needs. This is particularly relevant with SharePoint technologies, which has been marketed as a "self-service" business solution. This gives the users direct involvement in setting up their sites; however, this can often back-fire if enough thought has not been put in to the content, layout, and usage of the sites. Learn more ›

I’d like to welcome you to AKG's Collaboration & SharePoint blog. Learn more ›