Reston, Va., [Nov 14, 2011] The Department of Homeland Security’s U.S. Citizenship and Immigration Services (USCIS) has deployed a highly successful SharePoint-based collaborative platform – the Enterprise Collaboration Network (ECN) - across the entire organization. USCIS worked closely with AKG and Microsoft to build a mission-relevant collaborative environment that went from zero to 21,000 users in 18 months. Equally as important the vast majority of the work-related solutions were created by USCIS personnel, driving an overall use rate of over 50%, which means that more than 10,000 users access the system daily. USCIS personnel are using ECN to coordinate naturalization ceremonies nationwide, manage key financial processes, coordinate with multiple field offices, and upgrade the critical body of USCIS policies. New solutions emerge daily because USCIS personnel have been trained to configure their own SharePoint solutions with the guidance of a robust governance framework.
“AKG was very good at distilling the business challenges we faced. From there, we took the prototypes that Microsoft built and created solutions for the entire pilot projects concurrently, in less than a week,” says Melvin Brown, the former Chief of Staff, Office of Information Technology, USCIS
“We have significant experience within the Federal Government and work seamlessly with Microsoft to create solutions that eliminate collaborative barriers” said Andy Campbell a Senior Partner at Applied Knowledge Group. “I can’t think of collaboration software that pushes as far into the daily work processes of an organization as Microsoft Office SharePoint technologies do when well implemented.”
The entire case study can be found at http://www.microsoft.com/casestudies/Microsoft-Office-SharePoint-Server-2007/U.S.-Citizenship-and-Immigration-Services/Federal-Government-Employees-Embrace-Collaboration-Solution-to-Drive-Efficiencies/4000011412
About Applied Knowledge Group, Inc.
Headquartered in Reston, Virginia, Applied Knowledge Group, Inc. (AKG) is a premier business and technology consulting company that provides innovative business collaboration solutions for government, commercial and non-profit clients. Our services include planning and execution of SharePoint implementations that create intranet, extranet and website solutions, complete consulting services, and customized training. AKG is proud to be a Microsoft Gold Certified Partner specializing in the implementation and support of Microsoft SharePoint and related technologies.