Customized Training

AKG understands that the value of a business solution depends on how well staff are trained to use it. If employees and affiliates don’t know the rules of engagement or how new technology is supposed to help them do their jobs, an investment in a new solution can be wasted.

AKG starts planning customized training from the moment a client engagement begins. We’ll identify different groups and levels within your user community and determine what each group needs to know to participate in and benefit from a new collaboration or knowledge management approach.

For example, system adminstrators may require technical training and training in how to evaluate, prioritize, and address help requests. Business users in different parts of the organization may require training tailored to the specific processes they will use. Program managers and executives may only need an introduction to the solution and training in how to use a portfolio management or decision-making dashboard. Others may need refresher aids such as AKG's SharePoint Quick Reference Guides for WSS and MOSS. We’ll produce training for every type of user and every need.

AKG’s customized training includes—

in-person
virtual online with a live trainer
automated computer based training (CBT)

AKG also takes into account the timing of training—introductory training, refresher or just-in-time training, and community conferences, such as the regional outreach and expo conferences we provide for the users of the Federal Aviation Administration (FAA) Knowledge Services Network (KSN), a SharePoint-based collaboration solution. Effective customized training has enabled the FAA to carry only 1.5 full-time help desk employees to support 32,000 users of the KSN.

Another example of multilevel training is an area called the Knowledge Center in our SharePoint-based Virtual Work Environment (VWE) for the Marine Corps Combat Development Command (MCCDC). The Knowledge Center contains online training and reference materials for new and tenured VWE users. By providing multilevel self-serve training in the VWE, AKG reduced MCCDC’s training and support burden.