It is a poorly kept secret that hundreds of millions of dollars of highly complex custom IT solution programs fail to deliver.  Sometimes it is because the client can’t define clear requirements, sometimes it political and resource infighting in the client organization, and sometimes it is the way these programs are run.  All too often, the IT organization strikes a bargain with a big systems integrator, requirements are gathered (such as they are), and development work begins.  End-users are rarely fully involved in the evolution of the development, often because they are too busy, and often because the language used to describe the project is obtuse.  While hundreds of millions of dollars are being spent, the “beneficiaries” of the program are quietly resolving to never fully use the solution as it is intended...